Cut to Keep support

Contact the developer

Email primecollect.fi@gmail.com and include “Cut to Keep” in the subject. Describe what you need help with. This page has no automatic submission form or support-message history.

Send a useful bug report

• Include your device, Android or browser version, app version from Android app information, game mode and puzzle number.
• Describe what you expected, what happened and how to reproduce it. A screenshot can help.
• Never send passwords, private account details, advertising identifiers or invitation links containing someone else’s name.

Puzzle feedback privacy

Optional puzzle ratings are sent only when you choose Send rating. Offline submissions wait for delivery; Received means the service accepted them. Local game progress stays on your device.

Use Settings → Puzzle ratings → Delete my submitted feedback on the same device to erase feedback and receipts. Earned coins, achievements and local progress remain. No new account is required. An explicitly submitted offline rating retries when connectivity returns.

Progress, coins and advertising

Progress and HC are saved on the current device or browser. There is no account sign-in or cloud recovery service for these local records. Clearing app or site data, or uninstalling the app, removes them.

An optional ad reward is granted only after the ad reports completion. Availability depends on consent, network and ad inventory. If an ad fails, report the situation; do not send payment information or click real ads for testing.

Privacy requests

For questions about data or a support message you sent, email the same support address. Explain your request without including unnecessary sensitive information. Read the privacy notice for the distinction between local game records and providers’ advertising or hosting data.